2024-05-14 05:30:16

Salesforce Service Cloud

Quickly adapt and scale your customer service during the COVID-19 crisis.


  • Company Name : Salesforce



  • About Solution :

    Salesforce Service Cloud

     

    Quickly adapt and scale your customer service during the COVID-19 crisis.

     

    Rapidly respond to customer needs on any channel, even from home

     

    - Get faster, reliable case resolution with a complete customer view.

     

    - Empower customers with engaging portals and communities

     

    - Deliver personalised support across digital channels, including messaging, chat and social.

     

    - Improve first-visit resolution, onsite management, and more, in the office and in the field.

     

    - Scale support and increase agent productivity with AI-powered chatbots and solutions.

     

  1. Feature 1 : Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their finger tips for a 360-degree view of customers.
  2. Feature 2 : Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.
  3. Feature 3 : Customise and automate any customer service or approval process with drag-and-drop simplicity using Workflow.
  4. Feature 4 : Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.
  5. Feature 5 : Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.
  1. USP 1 : Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.
  2. USP 2 : Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.
  3. USP 3 : Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.
  1. Price 1 : 25 - USD/user/month
  2. Price 2 : 75 - USD/user/month
  3. Price 3 : 300 - USD/user/month
  1. Feedback 1 : "Overall we are happy with this software and would recommend."
  2. Feedback 2 : "It was an excellent experience working with this product."
  3. Feedback 3 : "Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients."
  1. Story 1 : “With Salesforce, better pipeline visibility and team efficiencies have helped double our business within six months.” VIVEK VISWANATHAN, CIO, WORK STORE
  2. Story 2 : “In an industry where all relationships are built on trust, Salesforce technology and culture are helping us build a customer-centric, trustworthy business.” ANSHU KAPOOR, HEAD OF WEALTH MANAGEMENT
  3. Story 3 : “Salesforce has given us the ability to connect across the globe.” CHRIS SMITH, CEO OF COCHLEAR

Contact